Privacy Policy
Effective Date: November 7, 2026 | Last Updated: November 7, 2026
Flooded Basement Cleanup Pros ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, call our emergency telephone hotlines, or request flooded basement cleanup and water extraction services.
1. Information We Collect
To coordinate rapid emergency water mitigation and structural drying, we collect information that identifies or relates to you:
A. Personal Information You Provide Voluntarily
When you place a phone call to +18663850334 or complete an inquiry form on our website, we may collect:
- Contact Details: Full name, telephone number, and email address.
- Property Location: Street address, city, state, and ZIP code where emergency water removal services are required.
- Loss Details: Nature of the water emergency, estimated water depth, suspected water source (e.g., sump pump failure, burst pipe, sewage backup), and presence of electricity or gas hazards.
- Insurance Information: Insurance carrier name, policy or claim numbers (when provided by you to assist with claims documentation).
B. Automatically Collected Technical Information
When you browse our website, our servers automatically record standard internet log data, including IP address, browser type, device operating system, referring URLs, timestamps, and interaction metrics to ensure website security and diagnose technical errors.
2. How We Use Your Information
We use the information we collect solely for lawful, service-related business purposes:
- Emergency Dispatch: Connecting you with the nearest certified local water extraction technicians and routing appropriate drying equipment to your address.
- Customer Communication: Calling or sending SMS messages regarding technician arrival windows, service estimates, moisture readings, and project updates.
- Insurance Claim Documentation: Preparing factual moisture logs, photo inventories, and itemized scopes of work for submission to your insurance carrier at your request.
- Service Quality & Compliance: Ensuring adherence to ANSI/IICRC S500 restoration standards, resolving inquiries, and fulfilling legal obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third-party marketers. We disclose personal information strictly under the following operational circumstances:
- Local Service Specialists: We share your contact details and property address with the local certified water mitigation crew dispatched to handle your basement emergency.
- Insurance Adjusters & Representatives: When authorized by you, we transmit moisture readings, photos, and itemized documentation directly to your insurance company or independent adjuster.
- Legal & Safety Obligations: We may disclose information if required by subpoena, court order, or when necessary to protect life safety during severe structural or environmental hazards.
4. Cookies & Web Analytics
Our website uses standard session and analytical cookies to remember user preferences, maintain session integrity, and analyze aggregate traffic trends. You can configure your browser to decline cookies, though certain interactive features (such as local ZIP code routing tools) may experience degraded functionality.
5. Data Security
We implement appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or misuse. While no internet transmission is 100% invulnerable, we utilize encrypted channels (SSL/TLS) for data transfer.
6. Your Privacy Rights
Depending on your state of residence (including California, Virginia, Colorado, Connecticut, and others), you may possess specific rights regarding your personal information, including:
- The right to know what personal data we have collected about you.
- The right to request correction of inaccurate records.
- The right to request deletion of your personal information, subject to statutory recordkeeping requirements for completed insurance documentation.
- The right to opt out of non-essential communications.
To exercise any of these rights, contact our privacy compliance team via telephone at +18663850334.
7. Contact Us
If you have questions, comments, or concerns regarding this Privacy Policy or our data handling practices, please contact:
- Company Name: Flooded Basement Cleanup Pros
- Toll-Free Phone: +1 (866) 385-0334
- Operating Hours: 24/7 Continuous Emergency Service